Transactionalising the citizen experience

Technology that is flexible
and compliant

Learn more

Call us to talk about your digital transformation 1300 624 368

Who are Balance Internet

We are specialists in system integration, we architect, build and support complex solutions by developing digital ecosystem harmony. We work with government departments to deliver service finder solutions and transactionalise user experiences.  

10+ years transactional commerce and CMS experience – we are the trusted digital partner for government

Our team of solutions architects, analysts, strategists, UX designers and system integration experts will help you to digitally transform and deliver the ideal digital citizen experience.

Let's start the conversation

Contact us today for a no obligation chat with one of our specialists.

Accreditations and accolades

Adobe Gold Partner

Recognised as a specialised Adobe Partner who provides exceptional delivery of the Magento Commerce platform.

Spirit of Excellence Award Winner

Acknowledging our achievements in offering strategy, design, development, implementation and managed services with strong vertical expertise.

Partner of Excellence Award Winner

We’re proud to have accomplished global recognition as one of the 10 top technology partners who provide exceptional delivery of Magento Enterprise for their clients.

Magento Solutions Partner Contributor

We actively contribute to Magento’s open source platform. We engage and enable the Magento community through hosted community events and contributing to Magento Core.

We’ve been in digital longer than most, chances are we’ve worked with the systems in your ecosystem. Here’s a few

Government case study

Department of Human Services

The Challenge

Enable citizens to interact directly with service providers though a secure, compliant and scalable online platform.

The Strategy

Follow a collaborative evidence based design methodology that is focused on optimising the citizen experience and delivering a holistic service design.

The Result

Multiple platforms dedicated to the specific needs of Australian citizens, including Service Connect, Child Care Finder and Recovery Connect.

Learn how our solution can be tailored to your government sector. Read our use case for government now

A few of the government solutions we have delivered

A team you can trust

Directors James, Mal and David have a combined 50+ years experience in eCommerce solutions.

James Horne

Managing Director

David Crothers

Director of Client Success

Mal Williams

Director of Technology

How we can help

Strategy & Digital Transformation

User Experience & Interface Design


Customer Success & Support

Data Analytics

Enterprise Content & Process Management

Solutions For Government

Transactionalising the Citizen Experience

At Balance Internet we work with the Australian Federal Government to implement solutions that deliver outcomes for Australian citizens. Learn how our solution can be tailored to individual government sectors. Download our use case for government now.