At Balance Internet our main focus is on delivering high performing online commerce solutions. We have created a sound approach for our partners, that go hand in hand achieving maximum performance, and quality services for your business’s individual needs.


The Unique Approach


We take pride in our one team — partnership approach! Which involves working with our client partners to ensure the full engagement of all stakeholders in the collaborative delivery of the project.
We like to fully understand the requirements and opportunities of each new partner, and therefore commence each relationship with a discovery and scoping workshop. In this forum we seek to understand your existing business structure, systems and status of your online and eCommerce assets.


If re-platforming or re-building is where you are heading, we will draw on our online retail experience and deep understanding of Magento and Magento extensions, to scope and architect a holistic long-term solution to drive sales now and into the future.


If you are already using the Magento platform the Balance Internet team can conduct a code and infrastructure audit to identify how we can improve performance and stability. From this we can develop a schedule of improvements to enhance your site.


Our Agreements


With all business ventures and visions, here at Balance, we believe that solid and clear agreements are essential to successful partnerships. Cohesive partnerships, and satisfied customers are what we aim for! To top it all off, we cater our ecommerce solutions to your business’s vision. Below we cover an outline of what kind to expect when partnering with Balance.


When formalising our relationship we enter into a Master Services Agreement that provides an umbrella for how we work together. This mutual document defines our respective responsibilities and expectations.
For major projects we activate a Scope of Work that defines the project and enables us to develop a fixed price cost estimate for your approval.


For ongoing technical support we activate a Technical Support Agreement that specifies the operational and commercial terms for the required level of support